Policy version: 03/02/2025

1 INTRODUCTION

This Privacy Policy is provided by New Stories Limited being a company incorporated in England and Wales with Company number 16059835 and registered office address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (‘we’, ‘our’ or ‘us’) for use of our products and services including our website www.newstorieslimited.co.uk and our buyers agent services including locating properties for purchase and or/lease (Services).

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data).

It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).

We are the controller of personal data obtained via the Services, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

2 WHAT THIS POLICY APPLIES TO

This privacy policy relates to your use of the Services only.

The Services may link to or rely on other apps, websites, APIs or services owned and operated by us or by certain trusted third parties to enable us to provide you with Services. These other apps, websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate. For more information see the section ‘Who we share your personal data with’ below.

3 PERSONAL DATA WE COLLECT ABOUT YOU

The personal data we collect about you depends on the particular activities carried out through the

Services. We will collect and use the following personal data about you:

Category of data In more detail

Identity and account

data you provide to us

if you engage our

services

 Your name, phone number and email address

 Your address (residential and postal)

Data collected to

comply with laws

 If you engage our services the following data will required:

Financial details and proof of funds and their source

Data collected when

you use specific

functions in the

website

Data you store online with us using our website including your usage

history or preferences (while such data may not always be personal

data as defined at law in all cases we will assume it is and treat it in

accordance with this policy as if it were)

Other data the website

collects automatically

when you use it

Your activities on, and use of, the website which reveal your

preferences, interests or manner of use of the website and the

times of use

Data collected when

you make an enquiry

with us

Your name and email address

If you do not provide personal data we ask for where it is required it may prevent us from providing

services and/or the Services to you.

We collect and use this personal data for the purposes described in the section ‘How and why we

use your personal data’ below.

4 SENSITIVE DATA

Sensitive personal data (also known as special category data) means information related to

personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs;

trade union membership; genetic data; biometric data (where used for identification purposes); data

concerning health; data concerning a person’s sex life; and data concerning a person’s sexual

orientation.

Please note that we do not knowingly or intentionally collect sensitive personal data or information

about criminal convictions from individuals and that you should not submit sensitive data to us.

If, however you do submit sensitive data to us, such as if you make this sensitive data available to

other users of the Services (such as by publishing it through any forum feature we may make

available from time to time) we will assume that you have purposefully made any such sensitive

data manifestly public.

5 HOW YOUR PERSONAL DATA IS COLLECTED

We collect personal data from you directly when you sign up to the Services, contact us directly or

reach out to us via social media, make submissions via the Services when a forum element is

available, or indirectly, such as your activity while using the Services.

Our website uses cookies which may collect personal data – details on the cookies we use and

your consent options are set out in our cookies policy.

6 HOW AND WHY WE USE YOUR PERSONAL DATA

Under data protection law, we can only use your personal data if we have a proper reason, e.g.:

(i) where you have given consent

(ii) to comply with our legal and regulatory obligations

(iii) for the performance of a contract with you or to take steps at your request before entering

into a contract, or

(iv) for our legitimate interests or those of a third party

A legitimate interest is when we have a business or commercial reason to use your information, so

long as this is not overridden by your own rights and interests. We will carry out an assessment

when relying on legitimate interests, to balance our interests against your own. You can obtain

details of this assessment by contacting us (see ‘How to contact us’ below).

The table below explains what we use your personal data for and why.

What we use your personal

data for

Our reasons

Providing services and/or the

functionalities of the Services to

you

Depending on the circumstances:

 to perform our contract with you or to take steps at your

request before entering into a contract (in this case, the

contract means the Buyers Agent Agreement which apply to

the Services)

 for our legitimate interests or those of a third party

 to comply with our legal obligations to identify our clients and

prevent money laundering, tax evasion and other financial

crimes.

To enforce legal rights or defend

or undertake legal proceedings

Depending on the circumstances:

 to comply with our legal and regulatory obligations

 in other cases, for our legitimate interests or those of a third

party, i.e. to protect our business, interests and rights or

those of others

Communications with you not

related to marketing, including

about changes to our terms or

policies or changes to the

Services or service or other

important notices

Depending on the circumstances:

 to comply with our legal and regulatory obligations

 in other cases, for our legitimate interests or those of a third

party, i.e., to provide the best service to you

Protect the security of systems

and data

To comply with our legal and regulatory obligations we may also

use your personal data to ensure the security of systems and data

to a standard that goes beyond our legal obligations, and in those

cases our reasons are for our legitimate interests or those of a

third party, i.e., to protect systems and data and to prevent and

detect criminal activity that could be damaging for you and/or us

Operational reasons, such as

improving efficiency, training,

and quality control or to provide

support to you

For our legitimate interests or those of a third party, i.e., to be as

efficient as we can so we can deliver the best service to you

Statistical analysis to help us

manage our business, e.g., in

relation to our performance,

customer base, app and

functionalities and offerings or

other efficiency measures

For our legitimate interests or those of a third party, i.e. to be as

efficient as we can so we can deliver the best service to you and

improve and develop our website and services

Updating and enhancing user

records

Depending on the circumstances:

 to perform our contract with you or to take steps at your

request before entering into a contract (in this case, the

contract means the Buyers Agent Agreement which apply to

the Services)

 to comply with our legal and regulatory obligations

 where neither of the above apply, for our legitimate interests

or those of a third party, e.g. making sure that we can keep in

touch with our clients

To comply with our legal and

regulatory obligations

Depending on the circumstances:

 to perform our contract with you or to take steps at your

request before entering into a contract (in this case, the

contract means the Buyers Agent Agreement which apply to

the Services)

 to comply with our legal and regulatory obligations

where neither of the above apply, for our legitimate interests or

those of a third party, e.g. making sure that we can keep in touch

with our customers about their accounts and new products or

functionalities related to the Services and our services

To share your personal data

with members of our group and

third parties in connection with a

significant corporate transaction

or restructuring, including a

merger, acquisition, asset sale,

initial public offering or in the

event of our insolvency.

In such cases information will be

anonymised where possible and

only shared where necessary

Depending on the circumstances:

 to comply with our legal and regulatory obligations

 in other cases, for our legitimate interests or those of a third

party, i.e., to protect, realise or grow the value in our

business and assets

See ‘Who we share your personal data with’ for further information on the steps we will take to

protect your personal data where we need to share it with others.

7 MARKETING

We intend to send you email marketing to inform you of our services such as promotions.

We will always ask you for your consent before doing sending you marketing communications,

except where you have explicitly opted-in to receiving email marketing from us in the past or except

where you were given the option to opt-out of email marketing when you initially signed up for your

account with us and you did not do so.

You will have the right to opt out of receiving marketing communications at any time by:

o contacting us at info@new-stories.com

o using the ‘unsubscribe’ link included in all marketing emails you may received from us

We will always treat your personal data with the utmost respect and never sell or share it with other

organisations for marketing purposes.

For more information on your right to object at any time to your personal data being used for

marketing purposes, see ‘Your rights’ below.

8 WHO WE SHARE YOUR PERSONAL DATA WITH

We routinely share personal data with service providers we use to help us run our business or

provide the services or functionalities in the Services, including developers and cloud storage

providers. We also use Veriphy to conduct identity verification as part of our legal obligations.

With your consent, we may share your personal detail with agents and other professionals (such as

lawyers) for the purpose of providing the Services.

We only allow service providers to handle your personal data if we are satisfied they take

appropriate measures to protect your personal data. We also impose contractual obligations on

service providers to ensure they can only use your personal data to provide services to us and to

you.

We or the third parties mentioned above may occasionally also need to share your personal data with:

 external auditors, e.g. in relation to the audit of our accounts and our company —the

recipient of the information will be bound by confidentiality obligations

 professional advisors (such as lawyers and other advisors)—the recipient of the

information will be bound by confidentiality obligations

 law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal

and regulatory obligations

 other parties in connection with a significant corporate transaction or restructuring,

including a merger, acquisition, asset sale, initial public offering or in the event of our

insolvency—usually, information will be anonymised but this may not always be possible,

however, the recipient of the information will be bound by confidentiality obligations

If you would like more information about who we share our data with and why, please contact us

(see ‘How to contact us’ below).

We will not share your personal data with any other third party.

9 HOW LONG YOUR PERSONAL DATA WILL BE KEPT

We will keep your personal data for as long as you have an active account with us and for a period

of up to 6 years thereafter to comply with any accounting or legal obligations including in the event

of the pursuit or defence of legal claims. Once you have closed your account with us, we will move

your personal data to a separate database so that only key stakeholders in our business on a ‘need

to know basis’ have access to such data.

Following the end of the of the aforementioned retention period, we will delete or anonymise your

personal data.

10 TRANSFERRING YOUR PERSONAL DATA OUT OF THE UK

At this point in time, we do not transfer your personal data outside of the UK. If this changes, we

would comply with applicable UK laws designed to ensure the continued protection and privacy of

your personal data. Any updated destinations to which we send your personal data, would be

indicated in the present section and notified to you in accordance with the section on ‘Change to

this privacy policy’ below.

Furthermore, under UK data protection laws, we can only transfer your personal data to a country

outside the UK where: the UK government has decided the particular country ensures an adequate

level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the

UK GDPR; there are appropriate safeguards in place, together with enforceable rights and effective

legal remedies for you; or a specific exception applies under relevant data protection law.

Accordingly, if we were to start transferring your personal data from the UK to:

 The EEA: we would rely on the adequacy finding granted by the UK to the EU under the

Withdrawal Agreement to do; for any transfers from the EU to the UK, we would rely on

the adequacy regulation granted to the UK under the Adequacy Decision.

 Any country located outside the UK/EEA: we would rely an appropriate safeguards under

the UK GDPR, such as by including the relevant Standard Contractual Clauses in our

data processing agreements

In the event we could not or choose not to continue to rely on either of those mechanisms at any

time we would not transfer your personal data outside the UK unless we could do so on the basis

of an alternative mechanism or exception provided by UK data protection law.

11 YOUR RIGHTS

You generally have the following rights, which you can usually exercise free of charge. For more

information regarding these rights, please visit the ICO website here.

Access to a copy of your personal data The right to be provided with a copy of your

personal data.

Correction (also known as rectification) The right to require us to correct any mistakes in

your personal data.

Erasure (also known as the right to be

forgotten)

The right to require us to delete your personal

data—in certain situations.

Restriction of use The right to require us to restrict use of your

personal data in certain circumstances, e.g. if you

contest the accuracy of the data.

Data portability The right to receive the personal data you provided

to us, in a structured, commonly used and machine-

readable format and/or transmit that data to a third

party—in certain situations.

To object to use The right to object:

 at any time to your personal data being used

for direct marketing (including profiling)

 in certain other situations to our continued use

of your personal data, e.g. where we use you

personal data for our legitimate interests.

Not to be subject to decisions without

human involvement

The right not to be subject to a decision based

solely on automated processing (including profiling)

that produces legal effects concerning you or

similarly significantly affects you

We do not make any such decisions based on data

collected by the Services.

For further information on each of those rights, including the circumstances in which they do and do

not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to

the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.

If you would like to exercise any of those rights, please complete a request form—available on our

website at www.new-stories.com or email: info@new-stories.com , call or write to us—see below:

‘How to contact us’. When contacting us please:

o provide enough information to identify yourself (e.g., your full name and username)

and any additional identity information we may reasonably request from you, and

o let us know which right(s) you want to exercise and the information to which your

request relates

12 KEEPING YOUR PERSONAL DATA SECURE

We have appropriate security measures to prevent personal data from being accidentally lost, or

used or accessed unlawfully. We limit access to your personal data to those who have a genuine

business need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify

you and any applicable regulator of a suspected data security breach where we are legally required

to do so.

If you want detailed information from Get Safe Online on how to protect your information and your

computers and devices against fraud, identity theft, viruses and many other online problems,

please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading

businesses.

13 HOW TO COMPLAIN

Please contact us if you have any queries or concerns about our use of your information (see

below ‘How to contact us’). We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner.

The Information Commissioner can be contacted at https://ico.org.uk/make-a-complaint or

telephone: 0303 123 1113.

14 CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy from time to time. When we make significant changes we will

take steps to inform you, for example via the Services or by other means, such as email.

15 HOW TO CONTACT US

You can contact us by post, email or telephone if you have any questions about this privacy policy

or the information we hold about you, to exercise a right under data protection law or to make a

complaint.

Our contact details are shown below:

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Info@new-stories.com

020 7870 3833