EVERY MOVE IS A NEW CHAPTER

Your London Buying Agent
& Property Consultant

Allow us to take on the hard work of finding your ideal home or investment. As your property buying partner, we uncover unique opportunities, guide you through the buying process with ease and expertly handle negotiations on your behalf. With our expertise and insider knowledge, you’ll save valuable time, sidestep unnecessary stress and move forward with confidence, secure in the knowledge that you’re acquiring the perfect property on the best possible terms.

Row of White Stucco Fronted Victorian Villas in Kensington London.

OUr Mission
Your New Home

Imagine a home search where the weight is lifted from your shoulders, allowing you the freedom to focus on the demands of your busy life. At New Stories, we believe every move is a new chapter and our purpose is to help you start yours. As a dedicated buying agent, we work solely on your behalf, and pride ourselves on delivering a discreet, and stress-free experience as we guide you through the complexities of the London property market. From the first viewing to final negotiations, every step is tailored to meet your unique needs. At New Stories, we don’t just help you find a property - we help you find the one.

Let your next chapter begin with us

Our Signature Service

  • In most cases the beginning is a meeting in person or if overseas by video link—taking the time to genuinely understand your needs, preferences, and the vision you have for your ideal home. Your individuality shapes every step of the process, and my approach is tailored to match. From the very start of your property search to the moment you step through the door of your new home you can count on me to be with you every step of the way.

  • Once your brief is established, I initiate the process by researching, inspecting, and narrowing down a selection of suitable properties. During this stage, I engage my extensive network of industry contacts to conduct a thorough and all-encompassing search, including both on-market and off-market opportunities.

    Throughout the journey, I serve as your sole point of contact, keeping you informed at every step. This saves you time and prevents constant calls from numerous agents wanting to discuss properties that are of no interest.  Instead, I carefully refine the shortlist, presenting only the most exceptional properties that align perfectly with your key criteria.

  • 3. Viewings
    We visit all shortlisted properties together. For international clients, live video tours can be arranged. I provide a report on each shortlisted property before you view, giving you background on the seller's circumstances, detailed information about the property and area, and current market trends.

    No more wasting time chasing agents, I’ll be there with regular updates, on hand to answer any questions you may have, and using your feedback to refine the search requirements as your preferences evolve.

  • Once you’ve found a property, a detailed strategy will be agreed to ensure a compelling offer is put forward on your behalf.  During negotiations I’m driven to achieve the best possible results for my clients, negotiating every aspect of the deal, so you achieve the most beneficial terms possible.  

    With sales it’s important to note that it’s not always about the highest offer, there are many other factors can play into a seller’s final decision on whether to accept an offer.  It’s my job to make sure we understand the seller’s motives and use them to our advantage.

  • Once your offer is accepted, I take the reins, handling all the daily challenges and complexities of the sales progression so you don’t have to. From resolving issues as they arise to coordinating appointments with surveyors, interior designers, and more, I manage every detail with care. If needed, I can connect you with trusted lawyers, mortgage advisors, and surveyors who are experts in the London property market, ensuring every aspect of your transaction is handled with professionalism. Together, we’ll streamline the process, making it as smooth and stress-free as possible for you.

    Throughout I’ll manage everything diligently, keep you updated regularly, and provide guidance at every step.

  • I’ll be by your side every step of the way, ensuring everything flows seamlessly from the moment you exchange contracts to the day you move in. Whether it’s arranging removals, coordinating renovations, recommending top schools for your children, organizing pet care, or securing gym and club memberships, I’ve got you covered. Whatever you need, I’ll make it happen—because your smooth transition is my priority.

Founder

Meet Louisa

After a highly successful 15 years selling multi-million pound London homes, I launched New Stories Ltd.  My true passion is empowering buyers to find their dream homes, and my years of experience working on behalf of sellers have provided me with invaluable insight and insider knowledge - expertise I am now thrilled to share with my clients.

Born and raised in London, with an Australian husband and two grown sons, I’ve experienced the challenges and rewards of living overseas. I understand the emotional pressures of finding your next home and the joy of discovering the perfect place.  My professional life started in the theatre, performing, choreographing and producing both in London’s West End and Germany, appearing in iconic productions such as Cats, Phantom of the Opera, Mamma Mia and Cabaret (I am fluent in German). A successful career in the arts demands resilience and an unwavering commitment to excellence - qualities I now apply to the world of property.

My background in the arts and love of architecture and design informs the advice I provide my clients, helping them discover exceptional properties that align with their unique tastes and sensibilities. The strongest partnerships are founded on trust and mutual respect. I deeply value the exceptional relationships I build with my clients and property professionals across London. For my clients, I strive to be a trusted partner, guiding them toward the best opportunities. For industry professionals, I aim to be their first call when remarkable properties come to market.

Our Fees

  • Buying

    Retainer
    An initial retainer fee of £2,000   (Payable upon Instruction).  

    Success Fee

    Our standard approach is to charge a percentage of the final purchase price. However, we understand that every property search is unique, and our goal is to deliver an exceptional, fully bespoke service tailored to your individual needs.

    The £2,000 retainer is non-refundable and deducted from the success fee.

  • Renting / Relocating

    Whether you’re seeking a short-term stay or a long-term rental, we source exceptional properties tailored to your needs. We negotiate optimal rental terms on your behalf and manage every aspect of your move or relocation.

    Retainer

    Initial retainer fee: £2,000   (Payable upon instruction).  

    Success Fee:

    Equivalent to one month’s rent (minimum fee applies).

    The £2,000 retainer is non-refundable and deducted from the success fee.

Bespoke Advice For Buyers

  • Discovery

    Perfect for: Buyers who want to avoid early mistakes and gain clarity before committing.

    Includes:

    • 20 min free consultation

    • 2 x 1-hour strategy session (Zoom or in-person)

    •. Guidance on identifying the right property for your lifestyle and budget

    •. Checklist of essential questions to ask during viewings

    •. Advice on key research to conduct before making an offer

    •. Follow-up summary with actionable next steps

    Fee: £250

  • Due Diligence

    Perfect for: Buyers wanting peace of mind before engaging solicitors or surveyors.

    Includes:

    • 20 min free consultation

    •. 4 x 1 hour sessions

    •. Review of property details and floorplans

    •. Identification of red flags (location, building, layout, condition)

    •. Lease review for key risks and hidden costs (ground rent, service charges, restrictions)

    •. Guidance on title deeds, EPCs, and planning history

    •. Advice on offer strategy and negotiation positioning

    Fee: £500

  • Resolution

    Perfect for: Buyers needing support to avoid a deal collapsing.

    Includes:

    • 30 min free consultation

    •. 4 weeks of support, and review of the sale status and sticking points

    •. Liaison with agents/solicitors (if needed) to unblock progress

    •. Advice on renegotiation post-survey or dealing with chain issues

    •. Access to Louisa via phone/email for advice throughout the transaction

    •. Final checklist pre-exchange

    Fee: £1,000

Contact Me To Book A Free Consultation

their stories

  • For us the process of buying a home was nerve-wracking, but when we met Louisa we immediately felt at ease, we felt could trust her with our eyes closed, we had such a positive connection and felt she always directed and encouraged us to looking for the right fit for us..and never felt she was trying to convince us into a deal... ultimately that confidence and trust was paramount to us finding our dream home in Hampstead, and to us having no regrets with the home brought. Thanks so much, Louisa

    Omri

  • We had a very specific vision for our London home but little time to find the perfect place. Louisa immediately understood our style and needs, quickly finding us a wonderful apartment that exceeded our expectations. She was always available to answer questions and kept us informed every step of the way. A true professional with an eye for exceptional properties

    Jocelyn

  • Louisa was an absolute lifesaver in helping us navigate a tough and complicated transaction. With a difficult seller and a group of freeholders waiting on payments, there were plenty of obstacles along the way. But through it all, Louisa stayed patient, determined, and always had our backs. It took over six months, but thanks to her hard work and perseverance, we finally made it! We couldn’t have done it without her—thank you so much, Louisa

    Dougal

  • Louisa was absolutely brilliant! She understood exactly what my perfect home looked like and found me a beautiful apartment off-market before anyone else had even seen it. Even though I was abroad, she secured a period of exclusivity so I had the chance to fly to London and view it. Throughout the entire process, she was by my side, always quick to find solutions to any issues that came up. Even after completion, she has stayed in touch and genuinely cares about her clients. I couldn’t recommend her highly enough.

    Linda

  • Working with Louisa was a real pleasure! She was always there when I needed her, and her constant support and guidance made the challenge of moving home after 30 years much less stressful and difficult than it might have been. She found me the perfect home, exactly where I wanted it, and handled everything with the greatest skill and care. Even though there were multiple offers on the beautiful apartment I fell in love with, she expertly negotiated so that my bid - which was not the highest - was the winning one. Louisa also found buyers for my property and went out of her way to solve any problems on both my sale and purchase. I couldn't have asked for a better person to help me through the process.

    Ruth

  • Louisa was a huge help in buying our home, making sure we had all the information we needed to make the right decision. She knows the Hampstead real estate market inside out and handled the whole process smoothly, keeping things on track between us and the sellers. She also guided us through things like surveys and working with lawyers, which made everything much easier. What we appreciated most was her relaxed, no-pressure approach, giving us the time and space to decide at our own pace. We’d highly recommend her!

    Nisha

  • Louisa was brilliant in helping me find the right property. She took the time to understand exactly what I was after and made the whole search process much easier with her expertise and straight-up advice. But her help didn’t stop there. She was a real asset during the completion process, making sure everything stayed on track, even with some tight deadlines. She handled all the details efficiently, kept things moving, and took a lot of the hassle off my plate. I really appreciated having her in my corner every step of the way!

    Adam

  • Louisa was an absolute joy to work with! As a first-time buyer, I had so many questions, and she patiently took the time to answer each one, explaining everything clearly and making sure I always understood and felt confident at every stage. Her calm guidance turned what could have been a stressful experience into an exciting and seamless journey. The entire buying process was so smooth and efficient, and I always felt reassured knowing she was there to answer any questions and offer solutions.

    Paula

  • We have worked with Louisa twice over the last decade and on both occasions she has been excellent. She demonstrated a keen understanding of the market, particularly in the valuation of the property, and of the potential buyers. She kept us informed throughout the process and she did so with a very high level of professionalism, giving us confidence of a successful outcome. Louisa is a delightful person, always pleasant and patient, and listened to our views. We very much enjoyed working with her and would definitely recommend her.

    Chris

 FAQs

  • Buying agents work exclusively for you, the buyer, representing your best interests throughout the property search and purchase process. Unlike estate agents, who act on behalf of the seller, our primary goal is to identify and secure a property that perfectly aligns with your preferences. We also negotiate to achieve the best possible price on your behalf.

    As part of our service, we often have privileged access to off-market properties—homes that aren’t listed publicly. This bespoke approach ensures you have an advantage in a competitive market, with tailored guidance and exclusive opportunities. 

  • We start by conducting a tailored property search, using our network of contacts to access every opportunity that suits your criteria, including exclusive off-market options. In today’s competitive property market, having professional advice and privileged access is often the key to a swift and successful purchase.

    The search is just the beginning. Once you’ve found a property we carry out thorough due diligence analyzing pricing, property conditions, and any potential concerns that could affect your investment or enjoyment. This detailed information is summarized in a comprehensive report, giving you a clear picture before you commit.

    We know how to position our clients as preferred buyers, giving you an edge in negotiations. Contrary to popular belief, the highest offer doesn’t always win—we employ creative, flexible strategies to negotiate favorable terms on your behalf. Once terms are agreed, we guide the transaction through to exchange, resolving any issues and collaborating closely with your solicitors and advisers.

    After contracts are exchanged, we offer a seamless completion and handover service. This includes inspecting the property on completion day to ensure everything is in order before funds are released. We can also handle the transfer of utilities, and services and removal firms on your behalf. 

  • We evaluate every property with a meticulous eye, ensuring it’s priced correctly and aligns with your personal or investment objectives. Our rigorous due diligence eliminates the risk of unexpected surprises, so you can move forward with confidence.

    Additionally, we act as your anchor throughout the transaction, managing timelines, addressing challenges, and ensuring the deal progresses smoothly to exchange.

  • Clients come from all walks of life, based both in the UK and internationally: 

    • Overseas buyers who need a trusted agent to secure a property on their behalf.

    • Buyers who’ve missed out on properties in the past and want to ensure success this time.

    • Busy individuals who don’t have the time to search for properties or manage negotiations.

We’re here to help you find and secure your ideal property with precision and care.

Get In Touch

To start your search please fill out the form and we’ll contact you shortly to arrange a meeting or call. Alternatively, you can call or email.

We look forward to hearing from you.

louisa@new-stories.com
+44 (0)20 7870 3833